Accessibility Policy

St. Joseph’s Hospice is a charitable organization that provides compassionate care and companionship to palliative and bereaved individuals and families; recognizing and embracing their unique needs.

Our Commitment

In fulfilling our mission, St. Joseph’s Hospice strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

St. Joseph’s Hospice – Customer Service Policy

St. Joseph’s Hospice – Integrated Accessibility Standards Regulation (IASR) Policy

St. Joseph’s Hospice – Multi-Year Accessibility Plan

St. Joseph’s Hospice – Accessible Customer Service Feedback Process

Accessibility Feedback Form

Customers and clients can offer feedback about how St. Joseph’s Hospice provides services to persons with disabilities by contacting us in one of the following ways:

  1. Online Feedback Form (further down the page)

  2. Telephone: 519-438-2102

  3. Download and print the Feedback Form

Email:
caring@sjhospicelondon.com

Mailed:
St. Joseph’s Hospice
485 Windermere Road, 3rd Floor
P.O. Box 1449, Station B
London, ON N6A 5M2

Hand Delivered:
St. Joseph’s Hospice
485 Windermere Road, 3rd Floor
London, ON N5X2T1

St. Joseph’s Hospice – Accessible Customer Service Feedback Form

Thank you for visiting St. Joseph’s Hospice. We want to know how we are doing and how we can improve your experience. Please provide us with your feedback and comments. Your form will be received by the Executive Director and will be shared with the Accessible Advisory Committee (AAC). Individuals requesting follow-up or escalations (where contact information is provided) will receive communications within four business days and will work with the Executive Director until a resolution is achieved.