Why are the beds limited to 10?

The number is mandated by the Ministry of Health and Long Term Care. It is considered to be the correct size to balance the efficiencies necessary while maintaining a home-like environment.

What is palliative care?

Palliative care is also known as comfort care or pain and symptom management. It can take place simultaneously with treatment meant to cure the illness. Its main goal is to improve quality of life by providing expert pain management, eliminating side effects as much as possible, and caring for the patient’s emotional and spiritual needs. Palliative care also helps the patient and loved ones communicate with other health providers to make sure the patient’s goals are met.

What is a hospice?

Hospices are community based organizations and facilities run by both professional health care providers and trained volunteers to provide individuals and their families with a place of comfort and support while facing the end-of-life journey. Hospices offer a two pronged approach to care; community-based programs and services and residential care.

How do I register for Supportive Care programs and services?

If you have experienced a loss due to illness within two years and are a resident of London you are welcome to contact our Supportive Care Administrative Assistant at 519-931-3474 to schedule an intake appointment.  During your intake appointment you will be introduced to all the Supportive Care programs and services available to you.  At the end of your appointment you will have an opportunity to register for programs and services that are of interest to you.

Who facilitates your grief and bereavement programs and services?

Qualified staff and trained volunteers facilitate supportive care programs and services. Take a look at the support groups, wellness programs and counselling programs and services within our supportive care brochure.

Am I able to access hospice services and counselling even if my loved one did not die at hospice?

Yes, if you are a member of the London community, and have had a loss due to illness within a two-year period, you are eligible to receive St. Joseph’s Hospice Supportive Care services.

Can I bring food?

Yes, you are welcome to bring, cook, and store food in our Bistro. Each suite is also equipped with a small fridge.

Can I bring my children?

Yes, we welcome families of all ages and sizes to visit with their loved one. We have a children’s grief cart complete with activities and games to support their understanding of the end-of-life process and assist with saying goodbye.

What are the visiting hours?

Family and friends are welcome to visit at any time. If visiting between 7:30 p.m. and 6:30 a.m., please locate the doorbell at the entrance of the building and a nurse will be happy to escort you in. Please remember to sign in and out at reception for all visits.

How do I coordinate my medication if I’m living at St. Joseph’s Hospice?

When a resident is admitted to St. Joseph’s Hospice, please bring all medications from home to the nurse to record. All resident medication will be ordered by the admitting physician and dispensed through Yurek Pharmacy. If a non-Ontario Drug Benefit Plan covered medication is being considered, it will first be discussed with the resident—including price—or, if not capable, discussed with his or her Substitute Decision Maker. All medications are kept securely locked in the medication room. If a resident requires laboratory tests, St. Joseph’s Hospice will coordinate these services for the resident.